Digifix Fictional Door-2-Door Gadget Repair System

Posted on 21st December, 2021

Digifix is a fictional portal which offers door-to-door services of picking up your faulty electronic gadgets like Mobile, Laptop, PS4 and others. Digifix would then have their engineers working on fixing the issues with your devices. You can keep track of the progress with the portal. The entire work flow of the system is described below :-

User registers on the portal as normal customer.
After registration user would have an option to register complaint.
During complaint registration user can fill the details of the issue along with the screenshots of the product.
Submitted requests would then be checked by Admin, Admin would open the issue.
Opening the issue would generate an issue ID, this would now be assigned to an Engineer who works for Digifix.
A thread would be opened between the User and the Assigned Engineer, any communication between the 2 parties can happen through comments on this thread.
If there is an additional issue, then Engineer would create it and attach it with the complaint for the User to analyse it.
Once, the issue is fixed, the device would be returned home and payment would be collected.
After User has availed service, he/she can submit a testimonial along with ratings on a scale of 0-5 which other users on portal can see which might help them to have a general idea about the quality of service being offered.

The web app is created in Django using Tailwind CSS and DTL (Django Templating Language). It is a stand-alone multi-page app but it does have APIs as well written using DRF (Django-rest-framework).

The app has three different types of users, Admin, Staff/Engineer and Customer (Normal users who would register complaints). Only Admin can add other users and assign them role of "Staff/Engineer". Distribution of incoming requests among available Engineers is also handled by Admin.

Status of this project is still in progress, I'd be looking forward to add views for Engineers who would be added by the Admin. Engineers upon login should be redirected to the list of complaints pages assigned to them and should be able to see all the threads and communicate with the concerned users through comment system provided by the complaint thread opened.